Bit Apps Privacy Policy

1. Information We Collect

Personal Data

We may collect personal details such as your name, email address, phone number, and other contact information when you interact with our services.

Usage Data

We collect information about how you interact with our website and plugins, including browsing behavior, clicks, time spent, and plugin usage.

Cookies and Tracking Technologies

We use cookies, including affiliate tracking cookies, to remember your preferences, analyze usage, and manage referral programs.

Data from Newsletter Sign-Up

When you sign up for our newsletter, we collect your email address to share product updates, bug fixes, new integrations, and news about new plugins. You can unsubscribe at any time.

Data from Account Creation

When you purchase a plugin, we collect your email address and username to create an account, manage your license, provide updates, and deliver support.

Data from Installation and Activation

During plugin installation or activation, we may collect technical information to ensure compatibility and proper functioning, including:

• Server Information: server software, PHP version, MySQL version
  
• WordPress Information: memory limit, debug mode status, locale, version, multisite status
  
• Theme Information: active theme slug, name, version, URI, and author
  
• Additional Data: IP address, whether the site is a local installation, skipped status, and plugin-specific configuration (e.g., flows, triggers, errors)
  
  

Plugin-Specific Information

• Bit Form: may collect application error logs to improve stability and performance.
  
  
• Bit Integrations: enables secure data transfers between platforms but does not collect or store user data itself.
  
  
• Bit Assist: used for customer support purposes only and does not collect additional personal data.
  
  
• Bit SMTP: manages email communication securely and efficiently, without collecting unrelated user data.
  
  
• Bit Flows: helps automate workflows between services. The plugin processes actions and triggers set up by the user but does not collect or store personal data beyond what is required for the configured flows.
  
  
• Bit Social: used for social media automation and scheduling. While it interacts with connected social platforms to publish content, Bit Social does not collect or permanently store personal data from those platforms. All authentication and usage remain within the user’s own WordPress environment.

2. Legal Basis for Processing (GDPR)

For EU users, we process personal data based on:

• Contractual necessity: providing licenses, updates, and support
  
• Legal obligations: complying with VAT, tax, and accounting requirements
  
• Legitimate interests: improving plugins, preventing fraud, maintaining security
  
• Consent: sending newsletters, marketing emails, or collecting emails via the towp.io demo site
  

3. How We Use Your Information

We use your data to:

• Deliver plugin functionality and updates
  
• Provide customer support and resolve issues
  
• Send account-related notifications and important service updates
  
• Send marketing emails and product news if you opt in
  
• Analyze usage for product improvement
  
• Ensure compliance with legal requirements
  

We will never sell your personal data.

4. Payments, VAT, and Digital Purchases

All transactions are processed securely by Paddle, our authorized payment provider and Merchant of Record. We do not store your credit card details. Paddle shares only essential transaction information (such as your name, email, and license details) with us.

Prices on our website include VAT or tax where required. Paddle calculates, collects, and remits VAT/taxes in compliance with local laws. VAT-registered businesses can add their VAT ID during checkout for proper invoicing. For more details, please see Paddle’s Privacy Policy.

5. Demo and Trial Environments

Our demo site towp.io allows you to test plugins before purchase. We may collect technical data like your IP address and browser details. If you enter your email, we may use it to send product news and marketing communications. You may unsubscribe at any time.

Please do not submit sensitive data on demo sites, as they are public testing environments.

6. Third-Party APIs

Bit Apps plugins may use third-party APIs to provide integrations with services such as CRMs, email platforms, or payment processors. Data retrieved through these APIs is stored only within the WordPress site where the plugin is installed and in its MySQL database.

We do not reveal, send, or process this data outside of your website, nor do we store connected API data on our servers. Any usage data collected by third-party APIs is governed by their own policies. We encourage you to review those policies when using integrations.

Cookies and Affiliate Tracking

We use cookies to improve user experience, analyze performance, and support our affiliate program. When you click an affiliate link to our site, a cookie is stored to ensure affiliates are credited fairly for referrals. These cookies do not contain sensitive personal data. Check our Cookie Policy for more details.

8. Sharing Your Information

We may share information with:

• Service providers, such as hosting, analytics, and email tools, are under confidentiality agreements
  
• Legal authorities, if required by law or to protect rights and safety
  
• Business partners in the event of mergers or acquisitions, with safeguards in place
  

We do not sell your data.

Protection of Information

We employ organizational, physical, and technical safeguards:

• Organizational Controls: Employees are trained in data privacy, and a designated officer oversees compliance.
  
• Physical Safeguards: Only authorized staff have access to storage areas. Data backups are performed regularly.
  
• Compliance Monitoring: Regular audits are conducted to identify and address security weaknesses, ensuring our practices remain in line with evolving laws.
  

10. Data Retention

We retain personal and license data for as long as necessary for support, legal, or accounting purposes. Usage data may be stored in an anonymized form. You may request deletion of your data unless laws require us to keep it.

11. Your Rights

You have rights over your data, including:

• Access: Request a copy of the personal data we hold about you
  
• Correction: ask us to fix incorrect or outdated details
  
• Deletion: Request the removal of your data when no longer needed
  
• Opt-out: stop receiving marketing communications at any time
  
• Portability: Request a machine-readable copy of your data
  
• Withdrawal of consent: unsubscribe from marketing or revoke previous consent
  
  

Contact us at [email protected] to exercise these rights.

12. Security

We take security very seriously. Vulnerabilities are patched quickly, and we collaborate with Wordfence and Patchstack to monitor and mitigate risks. All data is encrypted in transit (SSL/TLS), access is restricted, and we apply best practices in plugin development. 

We support responsible security research and coordinate with recognized CVE authorities to ensure timely disclosure and remediation of verified vulnerabilities. As a token of appreciation, researchers who responsibly disclose valid security issues may be eligible to receive a complimentary Pro plugin license.

13. Support Policy

We are committed to timely and effective support.

• Availability: Saturday to Thursday, 9:00 AM – 6:00 PM (Friday is off)
  
• Response Time: Most inquiries are addressed within 1–2 working days
  
• Holiday Observance: Response times may be longer during national holidays or in the event of government-imposed internet restrictions
  

14. Children’s Privacy

Our products are not designed for children under 16. We do not knowingly collect data from minors. If such data is found, it will be deleted promptly.

15. International Data Transfers

As we serve a global audience, your data may be stored or processed outside your home country. Safeguards are in place to ensure compliance with GDPR and other applicable laws.

16. Report Security Vulnerabilities

If you discover a vulnerability in our plugins or services, report it responsibly to [email protected]. We act quickly to investigate and resolve security issues.

17. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a new “Last Updated” date. For major changes, we may notify you directly.

18. Contact Us

If you have questions or concerns about this policy, please reach out:

Bit Apps Privacy Team
Email: [email protected]
Website: https://bitapps.pro

At Bit Apps, we do not just build WordPress plugins; we build trust. Your data will always be handled with respect, security, and care.

Last Updated: [30/09/2025]