How to Connect WhatsApp Chat Button on WordPress Site

You’re likely familiar with chat widgets—those handy floating windows that appear when visiting a website. These tools are revolutionizing how businesses interact with customers online. But what exactly are chat widgets, and why are they essential for your website?

See, when a customer visits a website, many questions arise in their mind. Therefore they wish to get some assistance that will help them to get the appropriate answers. Having a chat widget enables customers to get in touch with the support team quickly and encourages them to come back again. 

Now you must be wondering how this is related to business. Well, instant communication can actually make all the difference in today’s digital world. Chat widgets enable personalized interactions that can significantly boost conversion rates by turning visitors into potential customers, not only for customers but also for website owners. 

In this article, we’ll discuss how chat widgets can boost website performance, show how you can easily connect WhatsApp chat button on WordPress website, and explore how WhatsApp can enhance your marketing. Plus, I’ll share the tools available to add these chat widgets to your website and the steps to help you get started. So stick around!

Benefits of Adding a Chat Widget Button to Your WordPress Website

If you’re still in a dilemma about adding a chat widget to your WordPress website, let’s go through some of the most common benefits of having a WordPress chat widget plugin. And understand how a chat plugin is vital for any business operating in today’s fast-paced era.

1. Increases customer engagement and loyalty: A chat widget creates a more personalized experience for your visitors, making them more likely to return to your website.

2. Boosts conversion rates: According to resources, 67% of business entrepreneurs say chat widgets increase sales. Customers who use live chat are 2.8x more likely to convert than those without access to live chat support.

3. Enhances customer satisfaction: Almost 74% of visitors expect a chat widget when they enter any website. Customers’ satisfaction level skyrockets When they encounter a Live chat arrangement instead of an email, phone, or social media interaction. 

4. Provides a competitive edge: Adding a chat widget to your website can make you gain popularity among customers. They will feel you’re honest and helpful towards your consumers. 

5. Differentiates your brand: A custom chat widget offers a unique experience, making your website more memorable and increasing the likelihood of repeat visits.

Why Connect WhatsApp Chat Widget Button with WordPress Website?

When it comes to adding chat widget platforms, the WhatsApp chat button is hard to beat. Among other popular messaging platforms like Facebook Messenger, Telegram, WeChat, and many more, WhatsApp alone has over 2 billion users worldwide. Yes, you read that right!

This vast user base is due to its powerful features, such as sending customized messages, automated responses, secure group management, and excellent customer care service. 

So I think it’s safe to say that, It’s hard to picture daily life without WhatsApp—it’s become as vital as air. At the same time, not to forget WhatsApp is now not only for personal use. Every small to large size business is now dependent on it for customer support and eCommerce communications.

Moreover, connecting the WhatsApp chat Widget button with your business website has various advantages, some of which are listed below:

• Real-time talk: Mostly every prominent business uses WhatsApp to do conversations with their customers in real-time, to provide immediate help and support.  
• Enhanced Engagement: As more than 2 billion users all over the world use WhatsApp, it is a great tool to reach a wide range of audience.
• Affordable: As WhatsApp is completely free software, connecting it with your WordPress website is a smart and affordable marketing strategy.
• User-friendly: Additionally, it’s a breeze to navigate, making it popular among all types of users.
• Customized messaging: Businesses can send custom messages to their customers, making the experience more personal and engaging.
• User-Friendly Contact Option No need for forms: Instead of using traditional contact forms, WhatsApp offers a user-friendly alternative. Visitors can contact you directly from the website without filling out lengthy forms or waiting for email replies.
• Seamless Integration with Tools: Many WordPress plugins allow you to integrate WhatsApp with automation tools like Bit Integrations or marketing tools, making it easy to trigger actions based on WhatsApp conversations.
• WhatsApp for Marketing Campaigns: You can use WhatsApp as a channel for direct marketing, promoting new products, offers, or blog posts by sending messages to users who have engaged with you on WhatsApp.

Connect WhatsApp Chat Button on WordPress Website (Step-by-step guide)

In this guide, I will show you how you can connect WhatsApp with your WordPress website using Bit Assist. First and foremost thing, you need to install and activate Bit Assist chat widget plugin. The process is super easy, you can simply do it from your WordPress dashboard. 

Just follow the steps mentioned in this documentation word by word and you are good to go. 

Now, your next step will be to set up WhatsApp as a channel. Nothing to stress about, follow these simple steps to complete the integration.

Step 1: Open Bit Assist dashboard > Select “+ Add Widget” > Create Widget

You can also rename your widget’s name here.

Step 2: Edit Widget > Add channel

Step 3: Select WhatsApp > Give your channel a proper title > Add your phone number and message

Step 4: Select the option on how you want to open your channel

Step 5: Enable the “Hide after office hour” feature > Select where will be your channel shown > Save it

Step 6: Your channel is created successfully

Note: If you wish to customize your widget more, you surely can. Bit Assist offers multiple customization options. Plus, they are super easy to set up.

Now Connect It to Your WordPress site

Now that you’ve completed the integration. Next, you have to configure your chat widget to the desired WordPress website where you want to show it. For that, follow these simple steps:

Step 1: Open Bit Assist dashboard >Under the “Use Widget In” option, select “External Site” option

Step 2: Click on your widget > Move to the “External Publish” feature > Add the domain where you want to show your chat widget

Step 3: Click the right sign to save the domain.

Step 4: Copy the script and paste it at the end of the <body> section, in the footer of your website > Save the changes and you are done.

Step 5: Good Job! You just made your Bit Assist widget live on your website.

Best WordPress Plugins Available for Connecting WhatsApp Chat Button on Website

Bit Assist

Bit Assist is a top-tier chat widget plugin for WordPress, designed to revolutionize how businesses connect with their customers. It comes with an extensive range of features that enhance communication, boost engagement, and improve overall user experience on your website. 

Integrating seamlessly all your support assistants with a single button, including WhatsApp, Messenger, and more, Bit Assist goes beyond being just a responsive chat widget. It serves as an on-call virtual assistant, providing a productive method to solve customer problems and improving overall customer satisfaction. 

Key Features: 

• 30+ chat buttons and icons
• Responsive display
• Integrated FAQ and Knowledge-Base buttons
• Comprehensive Form Options
• Form abandonment feature
• Engagement Analytics in the pro version(visitor statistics, evaluate total clicks, and measure click rates.)
• Call-to-action and widget visibility
• External Widget Publishing
• WebHook URL feature in the custom form
• Business Hours set option

Floating Chat Widget (Chaty)

Chaty is another floating chat widget that helps enhance communication with potential customers. It helps any visitor contact you through any of the popular messaging platforms just as Bit Assist. Be it WhatsApp, Messenger, Telegram or any other desired platform Chaty provides seamless interaction aiding businesses to communicate easily with their audience.

Key Features:

• Supports various messaging channels
• Customizable Widget
• Easy Installation process, no coding needed 
• Tracks performance through Google Analytics and Facebook Pixel.
• Proactive Engagement
• Mobile-Responsive

Smart Floating / Sticky Buttons (Buttonizer)

Buttonizer is another versatile WordPress chat plugin, it offers customizable floating action buttons for platforms like WhatsApp. With 25+ actionable events, including WhatsApp chat, calls, and media sharing it helps to improve user experience. Plus it allows to design unlimited number of dynamic floating buttons. 

Key Features:

• Integration with WhatsApp and other chat platforms for smooth conversations
• Flexible design options
• Multiple click actions
• Floating menu
• Advanced display rules
• Analytics integration
• No coding required

My Sticky Elements

My Sticky Elements popularly known as myStickyElements, is an all-in-one chat plugin for WordPress users. Its main function is to create and design floating contact forms and to integrate different social platforms like WhatsApp with your website. It also offers a wide range of handy features that can be used to improve customer experience and communication on your site. 

Key Features:

• Floating Contact Form
• Social Platform Integration like WhatsApp
• Highly Customizable Design
• Mobile responsive
• Triggers and Targeting
• Compatible with most of the WordPress plugins
• Premium support team

Wrap Up

Well, by reading so far I believe you must have got the idea of how you can integrate a WhatsApp chat button into your WordPress website which can greatly enhance customer engagement, support, and brand value. Next, you have to choose a suitable chat plugin for WordPress, you can consider the plugins I’ve listed above. Each of them offers unique features, from customizable chat widgets and multi-channel support to real-time messaging and engagement analytics. 

Overall, integrating WhatsApp into your WordPress site not only boosts customer satisfaction but also streamlines communication, making it an invaluable addition to your online presence.

Other than that, if you ask my favorite WordPress chat plugin then I must say with Bit Assist, integrating WhatsApp with your website is both easy and cost-effective.