How to Create a Customer Complaint Form in WordPress

Ever experienced a problem with a product or service that you wanted to communicate back to the company, but had no idea how to go about it?

That is where a customer complaint form comes in! it’s easy for people to pinpoint issues using the very simple and instant complaint forms as well as businesses can find out what exactly they need to fix. It will increase the business reputation and improve the customer relationship. Also, it helps businesses to gain trust so that customers can purchase the product without any hesitation.

In Short, this post is about forming a customer complaint form in WordPress with BitForm, However, there are a couple of notes to keep in mind before we get started.

What is a Customer Complaint Form?

The customer complaint form is simply a form that a business gives to its customers, so they can report any issues. Someone who has a bad experience, or if something is particularly broken/missing can fill out this form to tell the company what went wrong.

Normally, It is typically located on a company website and allows companies to learn about issues. So they could correct it for their customers!

Why Customer Complaint Form is Important?

It helps to get customer complaints. Here’s why:

• Improved customer service: The sooner a vendor is aware of an issue, the sooner they can solve it. This shows your customers that you are listening, and that is what they want!
• Improved Product or Services: They provide useful feedback that helps companies to improve their products or services.
• Increases customer loyalty: If a business handles complaints appropriately, individuals are more likely to stick around because they feel that the company values them.
• Avoids larger problems: Little issues can quickly become big if you never solve them. Complaints help businesses to solve the issues before they get out of hand.

In simple words, customer complaints are a fast alert for companies and help them to maintain satisfied customers. Install the Bit form and create your customer complaint sheet today!

Different Types of Customer Complaints

Well, not all the complaints are identical. Here are some examples you might find on a customer complaint form:

Defects in Product: When a customer buys something that is broken or does not function accordingly.

Service Complaints: when a customer thinks that the restaurant staff treated them poorly or they did not receive the necessary service, and hence they could file a service complaint.

Delivery Complaints: sometimes customers reach out while waiting for their package to arrive late or has been damaged.

Issues with Billing: This category of complaints occurs in case there is an error regarding payment like overpricing.

These are just a few examples, but client complaints can come in many forms. Businesses need to listen to all of them!

What to Include in a Customer Complaint Form?

An effective customer complaint form is short and sweet. Things it might include:

Customer Information: Things like name, email, and phone so the company can speak to them.

Order/Transaction Details: If the complaint relates to a product or service, you need to know when the customer made the purchase and what they specifically ordered.

Issues: Customers want to tell the company what is wrong. This can be as simple as an open text box to write in their experience.

Documents: Customers may need to attach visual proof, such as a receipt or an image of the faulty products.

Suggested Outcome: Follow up with the question of how they want the problem resolved. What would they like as an outcome — money back, replacement, or simply a sorry?

These few elements ensure that the business has all of data to handle this dispute promptly and also effectively.

How to Create a Customer Complaint Form with Bit Form

So, this is the part you have been waiting for, let’s build the complaint form by following these simple steps!

Install & Activate Bit Form: Log in to your WordPress dashboard, then go to the Plugins Add New Plugin and search Bit Form. Install and activate it.

Create a New Form: After plugin activation, navigate to Bit Form and click on “Add New Form”. There are multiple templates or you can start from scratch. You can also use the customer complaint form template from the template library.

Add Required fields: Drag and drop the needed fields which might include name, email, phone number, complaint type, date of incident, order/transaction number, and a brief of the issue. Add a file upload option if the customers want to attach their documents.

To add fields you just need to drag the field and drop it to your. You can adjust the form width from the right side under Field Settings> Size & Position or you can just control the width by dragging the size.

Customize the Form: Adjust the form style to match your website, including colors, fonts, and form layout. With Bit Form’s advanced style editor, you can easily customize your customer complaint forms as per your needs. You can follow this guideline to improve your form style and layout.

Set Up Notification: Get notified when a customer submits a complaint. You can even configure Bit Form to automatically send notifications via email. To configure notifications navigate to Setting> Conditional Logics and configure your email notifications.

You can also apply conditional logic based on the customer’s input so that you can get exact information and it will make your form more professional.

Publish Your Form: After you create the form and after doing all the editing, click on the publish button and get the shortcode. Paste it on your page or wherever you want to show the form.

Here is the customer complaint form sample that we have made. This is just a complaint form format. You can test it from below. Also, you can divide your form into multi-step to make it more organized.

Customer Complaint Form

First Name *

Last Name *

Email *

Phone Number

Complaint Type *

Select a Option

• Product
• Service
• Billing
• Shipping
• Other

Date of Incident *

Order Number/Transaction ID

Urgency of the Complaint

Select a Option

• Low
• Medium
• High

Complaint Description *

Attachments

supporting documents such as receipts, screenshots, or photos.

Attach File

No Choosen File

(Max 2 MB)

I agree to the Terms & Conditions and consent to the use of my data for resolving this complaint.

Submit

Final Thoughts

Creating a customer complaint form is easy and quick with Bit Form, just what your business needs. Your customers can provide you with useful feedback and you can address any issues easily by filtering the conversation through Bit Form. Turn every customer complaint into an opportunity — make a form today and let your customers know how much you value their experience. A good customer complaint form is your secret weapon for your business improvement and growth!

For more details about Bit Form, join the Bit Form Facebook Community for tips and advice from users and developers. Need help? Reach out via email or live chat for quick support.