Setup Knowledge Base as Channel

You can use the Knowledge Base to answer most questions about your product or service to the visitors.

Setup a Channel

1. First, create a widget, then edit the widget

2. Click on add channel to add the support assistant of your choice.

3. Search & Select Knowledge Base from the channels popup

4. Channel Title: Set the proper Channel Title. Default it’s taken, Custom Form. This Title is descriptive text for visitors.

5. Custom image: You can use a custom image or gif in the button, which will make the button attractive

6. Add FAQ: Here you can set the FAQ title nd here description. You can customize the text in bold,italics,color,insert images, text align,links and etc in the FAQ description.

7. Form Theme Color: You can change the form theme color of your preference.

8. Form Text Color: You can change the form test color of your preference.

9. Hide after office hours: You can organize your office time by enabling the Hide after office hours option that you have already configured from settings.

10. Channel show on: You can now afford to hide or show channels on mobile and desktops as of your choice with this feature.

11. Save: Now save the channel by clicking the Save button. Then you will see a successful channel-created message.

12. Search: The visitor can search faq easily if you have ad lot of Knowledge Base.