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Set up Snapchat as a Customer Support Channel on your website.

Increase the effectiveness of your website’s customer support by integrating Snapchat as a support channel with the help of Bit Assist. With a few easy steps, you can effortlessly connect with your audience on this widely-used multimedia messaging platform. This integration allows you to engage in instant, real-time interactions, share multimedia content, and offer personalized support to your customers. By incorporating Snapchat into your customer support strategy, you can reach a wider range of users and enhance their overall experience. Take advantage of Bit Assist’s Snapchat integration today to boost customer engagement on your website.

Setup a Channel

  1. First, create a widget, then edit the widget
create-widget
  1. Click on add channel to add the support assistant of your choice.
create-click-add-channel
  1. Search & Select the channel of your choice from the channels popup
search-and-select
  1. Channel Title: Set the proper Channel Title. Default it’s taken, Snapchat. This Title is descriptive text for visitors.
channel-title
  1. Input your Snapchat user name
channel-username
  • First, Login your Snapchat account
  • Click on your workspace name that is in the top left corner.
  • Copy username
snapchat-username
  • Then paste it into the Snapchat username field of your channels popup.
  1. With this On click open channel on feature of Widget Options, You can open your channel in a new tab, or current tab, or a new window. Default it’s taken, New Tab
open-channel
  1. With this Hide after office hours feature of Widget Options, You can organize your office time by enabling the Hide after office hours option. You have to upgrade to pro to use the feature.
business-hours
  1. With this Channel show on feature of Widget Options, you can now afford to hide or show channels on mobile and desktops as of your choice.
hide-and-show-channel
  1. Now save the channel by clicking the Save button. Then you will see a successful channel-created message.
save
successful-message
window-show
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