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Set up Skype as a Customer Messaging Channel on your website

If you’re looking to improve your business communication or support, integrating Skype with your website through the Bit-Assist plugin can help streamline your messaging and provide a better experience for your users. Setting up Skype as a channel is a simple process that can be completed in just a few steps. Our guide will take you through these steps so that you can start using this powerful tool to enhance your website’s messaging capabilities.

Setup a Channel‚Äč

  1. First, create a widget, then edit the widget
create-widget
  1. Click on add channel to add the support assistant of your choice.
create-click-add-channel
  1. Search & Select the channel of your choice from the channels popup
search-and-select
  1. Channel Title: Set the proper Channel Title. Default it’s taken, Skype. This Title is descriptive text for visitors.
channel-title
  1. Input your Skype user name or phone number
channel-username
  • First, Login your Skype account
  • Click the three-dot in the top left corner, then click setting.
  • Navigate to ‘Account & Profile’ and copy the skype name.
  • Then paste into the skype username field of your channels popup.
  1. With this On click open channel on feature of Widget Options, You can open your channel in a new tab, or current tab, or a new window. Default it’s taken, New Tab
open-channe
  1. With this Hide after office hours feature of Widget Options, You can organize your office time by enabling the Hide after office hours option. You have to upgrade to pro to use the feature.
business-hours
  1. With this Channel show on feature of Widget Options, you can now afford to hide or show channels on mobile and desktops as of your choice.
hide-and-show-channel
  1. Now save the channel by clicking the Save button. Then you will see a successful channel-created message.
save
successful-message
window-show
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