Set up Tidio as a live Customer Support Channel on your website

Enhancing customer support and fostering user engagement are essential for any online business. Integrating Tidio with your website using Bit Assist is a simple yet effective way to provide live customer support. This integration enables real-time communication with your website visitors, improving their overall experience and satisfaction.

Here’s a step-by-step guide to integrating Tidio as a live customer support channel using Bit Assist:

Setup a Channel

1. To add Tidio to your website using Bit Assist, first create a new widget or edit an existing one. If you already have a widget, simply click on the Edit option to integrate Tidio into it.

2. Click on add channel to add the support assistant of your choice.

3. Search for and select your preferred channel from the available options in the channel popup.

4. Channel Title: Set an appropriate Channel Title, which by default is “Tidio.” This title serves as descriptive text to inform visitors about the channel.

5. Make Sure to add the Tidio script to your website.

6. You can also upload and set a custom image to personalize your widget’s appearance.

7. With this Hide after office hours feature of Widget Options, You can organize your office time by enabling the Hide after office hours option. You have to upgrade to pro to use the feature.

8. With this Channel show on feature of Widget Options, you can now afford to hide or show channels on mobile and desktops as of your choice.

9. Now save the channel by clicking the Save button. Then you will see a successful channel-created message.