special offer desktop
Estimated reading: 2 minutes 430 views

Setup Knowledge Base as Channel

You can use the Knowledge Base to answer most questions about your product or service to the visitors.

Setup a Channel

  1. First, create a widget, then edit the widget
create-widget
  1. Click on add channel to add the support assistant of your choice.
create-click-add-channel
  1. Search & Select Knowledge Base from the channels popup
select-knowledge-base
  1. Channel Title: Set the proper Channel Title. Default it’s taken, Custom Form. This Title is descriptive text for visitors.
title
  1. Custom image: You can use a custom image or gif in the button, which will make the button attractive
custom-image
  1. Add FAQ: Here you can set the FAQ title nd here description. You can customize the text in bold,italics,color,insert images, text align,links and etc in the FAQ description.
add faq in kb
add-view
  1. Form Theme Color: You can change the form theme color of your preference.
theme-color
  1. Form Text Color: You can change the form test color of your preference.
Map-Fields1-Bit-Form
  1. Hide after office hours: You can organize your office time by enabling the Hide after office hours option that you have already configured from settings.
business-hours
  1. Channel show on: You can now afford to hide or show channels on mobile and desktops as of your choice with this feature.
hide-and-show-channel
  1. Save: Now save the channel by clicking the Save button. Then you will see a successful channel-created message.
save
  1. Search: The visitor can search faq easily if you have ad lot of Knowledge Base.
front-view
Share this Doc

Knowledge Base

Or copy link

CONTENTS