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Set up Tawk as a live Customer Support Channel on your website

Improving your customer support and enhancing user engagement is crucial to any online business. Integrating Tawk (tawk.to) with your website using Bit Assist is a straightforward process that can significantly improve live customer support capabilities. With this integration, you can offer real-time assistance to your website visitors and enhance their overall experience. Here’s a step-by-step guide on how to seamlessly add Tawk as a live customer support channel using Bit Assist:

Setup a Channel

  1. First, create a widget, then edit the widget
  1. Click on add channel to add the support assistant of your choice.
  1. Search and select the channel of your choice from the channels popup
  1. Channel Title: Set the proper Channel Title. Default it’s taken, tawk. This Title is descriptive text for visitors.
  1. Make Sure to add the Tawk.to script to your website.
  • First, log in to your Tawk account.
  • Select ⚙️Administration ➞ Channels ➞ Chat Widget.
  • Then, click the Widget Code to copy it to your clipboard.
  • Now, Log in to your WordPress Admin panel.
  • In the left menu, select Appearance ➞ Theme File Editor.
  • To select the current theme in the drop-down menu, locate the upper right corner of the screen. Usually, the active theme is already chosen by default.
  • Under Theme Files, select Theme Footer (footer.php).
  • To add the tawk.to widget embed code to the text area on the left, simply copy and paste the code right above the closing tag.
  • Click the “Update File” button below the text window to save the changes.
  • Your tawk.to widget will now be added to the Bit Assist widget channel list.

info-icon-bit-apps  INFO

To incorporate tawk.to into your website’s widget code, you have the option of using a third-party plugin. By avoiding other setups, you can easily integrate tawk.to with Bit Assist and enhance your website’s functionality.

  1. With this Hide after office hours feature of Widget Options, You can organize your office time by enabling the Hide after office hours option. You have to upgrade to pro to use the feature.
  1. With this Channel show on feature of Widget Options, you can now afford to hide or show channels on mobile and desktops as of your choice.

note-icon-bit-apps  Note

In the Tawk.to widget settings (login online in the admin panel), please ensure that On Click Behaviour is set to Maximize.

  1. Now save the channel by clicking the Save button. Then you will see a successful channel-created message.

info-icon-bit-apps  INFO

If you have issues with Tawk.to overlapping Bit Assist, check if you installed the latest embed code of Tawk.to.

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